Privacy Policy

1. Who We Are

9apeso ("we," "us," or "our") operates the online casino and gaming platform accessible at 9apeso.net. 9apeso serves players across the Philippines, offering online casino games, sports betting, bingo, and related entertainment services.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), 9apeso acts as the Personal Information Controller (PIC) in respect of the personal data it collects from registered players and website visitors. This means 9apeso determines the purposes and means of processing your personal information.

If you have any questions about this Privacy Policy or how your personal data is handled, please refer to Section 14 for our Data Protection Officer contact details.

2. Personal Data We Collect

9apeso collects the following categories of personal information, depending on how you interact with the platform:

2.1 Registration & Identity Data

Data Type	Examples	Purpose
Identity Information	Full legal name, date of birth, gender	Account creation, age verification (21+), KYC compliance
Contact Information	Mobile number, email address	Account communications, OTP delivery, support
Government ID	SSS, UMID, passport, driver's license, PhilHealth ID	KYC identity verification, AML compliance
Address Information	Home address, city, province	KYC verification, regulatory reporting

2.2 Financial & Transaction Data

Data Type	Examples	Purpose
Payment Information	GCash number, Maya account, bank account details	Processing deposits and withdrawals
Transaction History	Deposit amounts, withdrawal requests, dates	Account management, AML monitoring, dispute resolution
Betting Records	Game history, bet amounts, wins and losses	Game integrity, responsible gaming monitoring, regulatory reporting

2.3 Technical & Usage Data

Data Type	Examples	Purpose
Device Information	Device type, operating system, browser type	Platform optimization, fraud detection
Log Data	IP address, login timestamps, session duration	Security monitoring, duplicate account detection
Cookies & Tracking	Session cookies, preference cookies, analytics data	Platform functionality, user experience improvement

3. How We Collect Your Data

9apeso collects personal information through the following means:

Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
Automated Collection: Technical data collected automatically when you access the 9apeso platform, including IP addresses, device identifiers, browser information, and session activity logs.
Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies as described in Section 7 of this Policy.
Third-Party Sources: In limited circumstances, 9apeso may receive information about you from third-party identity verification providers, payment processors, or fraud prevention services for the purpose of KYC compliance and platform security.

4. How We Use Your Personal Data

9apeso uses your personal information for the following purposes:

To create and manage your 9apeso player account;
To verify your identity and age (21+) in compliance with Philippine gaming regulations;
To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers;
To provide customer support and respond to your inquiries;
To detect and prevent fraud, money laundering, and other prohibited activities;
To monitor gaming activity for responsible gaming purposes and identify players who may need support;
To send you account-related communications, including transaction confirmations, security alerts, and promotional offers (where you have consented to receive them);
To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and PAGCOR reporting requirements;
To improve the 9apeso platform, personalize your experience, and analyze usage patterns;
To enforce our Terms & Conditions and other platform policies.

9apeso will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose as required by the Data Privacy Act of 2012.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), 9apeso processes your personal information on the following legal bases:

Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your 9apeso account — including account management, payment processing, and game provision.
Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
Legitimate Interest: Processing necessary for 9apeso's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
Consent: Processing based on your freely given, specific, and informed consent — such as receiving marketing communications or promotional offers. You may withdraw this consent at any time.

6. Sharing Your Personal Data

9apeso does not sell, rent, or trade your personal information. We may share your data with the following categories of recipients only where necessary and lawful:

6.1 Service Providers

9apeso engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on 9apeso's instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

9apeso may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Game and Technology Providers

Certain technical data (such as player session identifiers) may be shared with licensed game providers to facilitate gameplay. These providers are not permitted to use this data for their own marketing or profiling purposes.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 9apeso's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

9apeso will never share your personal data with third-party advertisers, data brokers, or marketing companies without your explicit prior consent. If you receive unsolicited communications claiming to be from 9apeso, please report them to our support team immediately.

7. Cookies & Tracking Technologies

9apeso uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

Essential Cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of essential cookies while using the platform.
Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 9apeso platform, helping us identify areas for improvement. This data does not identify you personally.
Security Cookies: Used to detect and prevent fraudulent activity, including duplicate account detection and unusual login behavior monitoring.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9apeso platform. For more information on managing cookies in popular Philippine mobile browsers, refer to your device's browser help documentation.

9apeso does not use third-party advertising cookies or cross-site tracking technologies that would allow external advertisers to build a profile of your browsing behavior across other websites.

8. Data Retention

9apeso retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.
Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, 9apeso will securely delete or anonymize it in accordance with industry best practices and applicable Philippine data protection standards.

9. Data Security

9apeso implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and the 9apeso platform;
Encryption of sensitive data at rest, including payment information and government ID details;
Role-based access controls ensuring that only authorized 9apeso personnel can access personal data, and only to the extent necessary for their role;
Regular security assessments and penetration testing of the platform infrastructure;
Multi-factor authentication for administrative access to systems containing personal data;
Continuous monitoring for suspicious activity, unauthorized access attempts, and data anomalies;
Staff training on data protection obligations and secure data handling practices.

While 9apeso takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 9apeso login credentials. If you suspect your account has been compromised, contact our support team immediately.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by 9apeso:

Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
Right of Access: You have the right to request a copy of the personal data 9apeso holds about you, along with information about how it is being processed.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. You can update basic account information directly through your account settings.
Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9apeso's legal retention obligations.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. 9apeso will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

Please note that certain rights may be limited where 9apeso is required to retain or process your data to comply with legal obligations — for example, AML record-keeping requirements that override a deletion request.

11. Children's Privacy

The 9apeso platform is strictly intended for individuals aged 21 years and above. 9apeso does not knowingly collect personal information from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If 9apeso becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately closed, the data will be deleted, and any associated funds will be handled in accordance with applicable Philippine regulations.

If you are a parent or guardian and believe that a minor in your care has registered a 9apeso account, please contact our support team immediately at [email protected] so we can take prompt action.

12. Third-Party Links

The 9apeso platform may contain references to third-party services such as payment providers (GCash, Maya) and game studios. While 9apeso takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services.

When you interact with a third-party service — for example, when completing a GCash payment — you will be subject to that service's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with your 9apeso account.

13. Updates to This Privacy Policy

9apeso reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the platform.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the 9apeso platform following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 9apeso protects your personal information.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 9apeso Data Protection Officer (DPO):

Data Protection Officer — 9apeso
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receiving a verified data subject request
Support Hours: 24 hours a day, 7 days a week
Language: English and Filipino

If you are not satisfied with 9apeso's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page. For full platform terms, please review our Terms & Conditions.

Our Privacy Commitments